Technical issues with refunds, balances and payouts

Incident Report for Montonio

Resolved

This incident has been resolved.

Posted Jul 21, 2026 - 13:15 UTC

Update

The bank is continuing to investigate the issue.

Posted Jul 21, 2026 - 11:35 UTC

Identified

Dear partner!

Our banking services partner LHV is currently experiencing issues caused by a service disruption in the bank system. This is impacting the performance of refunds and payouts for Card Payments and Refundable Bank Payments. Due to this disruption, refunds and payouts will be processed with a delay.

LHV is investigating the issue and will deploy a fix as soon as possible. We apologize for any inconvenience this may cause and will notify you once the issue is resolved!

Posted Jul 21, 2026 - 11:19 UTC

This incident affected: Payment methods (Estonian bank links) and Montonio platform (API gateway).